Welcome to Cydenium. This Shipping & Delivery Policy outlines the terms and conditions regarding the delivery of our digital services and any physical educational materials that may be offered from time to time.
1. Digital Delivery
Most of our services, including cybersecurity workshops, online courses, and digital certifications, are delivered electronically. After a successful payment, you will receive:
- An immediate transaction confirmation email.
- Access details (links, login credentials, or activation keys) sent to your registered email address within 24 to 48 hours.
- In some cases, instant access may be provided directly on the website portal.
2. Delivery Timelines
We strive to process and fulfill all digital orders as quickly as possible.
- Online Workshops: Access details are sent at least 12 hours before the scheduled start time.
- Self-Paced Courses: Access information is typically dispatched within 24 hours of payment verification.
- Certificates: Digital certificates are issued within 3-5 business days after successful completion of the course requirements.
3. Physical Products
Currently, Cydenium focuses primarily on digital educational content. However, if any physical products (such as printed certificates, ID cards, or hardware kits) are ordered:
- Shipping Area: We ship throughout India.
- Transit Time: Orders are typically dispatched within 3 business days and delivered within 7-10 business days depending on the location.
- Shipping Charges: Any applicable shipping fees will be clearly displayed at the checkout page before payment.
4. Non-Delivery Issues
If you have not received your digital access details within 48 hours of payment, please check your "Spam" or "Promotions" folder. If you still cannot find the email, please contact us immediately:
- Email: cydenium@gmail.com
- Phone: +91 94723 99252
5. Changes to This Policy
We reserve the right to modify this Shipping & Delivery Policy at any time. Changes will be updated on this page with a fresh "Last Updated" date.
By using our Services and making a purchase, you agree to the terms outlined in this Shipping & Delivery Policy.